Privacy Policy — Legacy Hotels & Apartments
Last updated: 13/7/2026
This privacy policy applies to Legacy Hotels & Apartments and our related bodies corporate, including Toms Court Hotel, Durham Serviced Apartments, and Hume Serviced Apartments (together, "we," "us," "our"). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By providing personal information to us, you consent to the collection, use, and disclosure of that information as described in this policy.
1. What is personal information?
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not. This includes information such as your name, contact details, payment information, and booking history.
"Sensitive information" is a subset of personal information that receives a higher level of protection, such as health information (for example, accessibility requirements you disclose to us). We only collect sensitive information with your consent, or where otherwise permitted by law.
2. What information do we collect?
We may collect personal information including:
Name, postal and email address, and phone number
Payment and billing details
Booking and stay history, including room preferences and special requests
Identification details where required (e.g. for check-in)
Health or accessibility information you choose to disclose to help us accommodate your stay
Correspondence and enquiries you send us
Technical information collected via our website (see Section 7: Cookies and Website Analytics)
We only collect information that is reasonably necessary for the purposes described in this policy.
3. How do we collect personal information?
We collect personal information directly from you through:
Our websites and online booking systems
Direct bookings made by phone, email, or in person
Third-party booking platforms and travel agents you use to book with us
Written correspondence and enquiry forms
Loyalty programs, newsletter sign-ups, or promotional offers you opt into
Where practical, we collect information directly from you. In some circumstances, we may receive information about you from a third party (for example, a booking platform, travel agent, or corporate travel booker) where the transfer of that information is lawful and consistent with this policy.
4. Why do we collect, use, and disclose personal information?
We collect, hold, use, and disclose personal information to:
Process and manage your booking and stay
Respond to enquiries, requests, and feedback
Provide services you have requested, including accessibility accommodations
Process payments and manage billing
Send you information about offers, news, or services, where you have consented to receive marketing communications
Conduct market research to improve our products and services
Meet our legal and regulatory obligations
If you choose not to provide requested personal information, we may not be able to process your booking or respond to your enquiry.
We will not use your personal information for a purpose other than those described in this policy without your consent, unless required or authorised by law.
5. Direct marketing
We may send you marketing communications about offers, news, and promotions if you have opted in to receive them (for example, by subscribing to our newsletter).
Every marketing communication we send includes a clear option to unsubscribe. You can also opt out at any time by contacting us using the details in Section 11. We will action opt-out requests promptly.
6. Disclosure of personal information
We only disclose personal information in accordance with this policy. We may disclose personal information to:
Related entities within Legacy Hotels & Apartments
Service providers who assist us in operating our business, such as booking and property management systems, payment processors, and email/marketing platforms
Third parties where required or authorised by law
Third parties with your consent
These third parties are only authorised to use your personal information for the purposes for which it was disclosed, and are expected to handle it securely.
7. Cookies and website analytics
Our websites use cookies and similar technologies to improve functionality, understand how visitors use our site, and support marketing activities such as retargeting advertising. This may include tools such as Google Analytics and advertising pixels (e.g. Meta/Facebook Ads).
You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website, including the booking engine.
8. Data quality and security
We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. We store personal information in both paper and electronic form and take commercially reasonable measures — including access controls and secure storage systems — to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We securely destroy or de-identify personal information once it is no longer needed.
In the event of a data breach that is likely to result in serious harm, we will comply with our notification obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
9. Access to and correction of your personal information
You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable timeframe, generally within 30 days.
If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.
We may decline a request for access or correction where permitted by law — for example, where it would unreasonably impact the privacy of others, relate to legal proceedings, or where disclosure is prohibited by law. If we decline a request, we will explain why.
Written requests should be addressed to:
Marketing & Sales Manager Legacy Hotels & Apartments 49 Angas Street, Adelaide, SA 5000
10. Complaints
If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your complaint.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Phone: 1300 363 992
11. Contact us
For any questions, requests, or complaints regarding this policy or your personal information, please contact:
Legacy Hotels & Apartments 49 Angas Street, Adelaide, SA 5000
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website, with the effective date noted at the top of this page.
Mobile Terms of Service
Durham Serviced Apartments
Last updated: July 13, 2026
The Durham Serviced Apartments mobile message service (the "Service") is operated by Durham Serviced Apartments (“Durham Serviced Apartments”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Durham Serviced Apartments’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Durham Serviced Apartments through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Durham Serviced Apartments. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Durham Serviced Apartments mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.