What are your reception hours?

Our reception hours are 8:00am to 8:00pm, seven days per week. For arrivals outside these hours, contact us in advance to organise after-hours check-in.

What time is check-in and check-out?

Check-in is from 2:00pm and check-out is by 10:00am.

Is parking available?

Yes, on-site parking is available for $25 per night. Reservations are required due to limited space.

Do you offer free Wi-Fi?

Yes, unlimited high-speed Wi-Fi is included for all guests.

Is breakfast available on-site?

Breakfast is not offered on-site, but there are many great cafés and eateries along Jetty Road just a short walk away.

What’s your cancellation policy for direct bookings?

When you book direct with us, you can cancel or change your booking up to 24 hours before arrival.

Do you have accessible rooms and lift access?

Yes. We offer accessible rooms and lift access to all levels. Accessible bathrooms include roll-in showers, grab rails and bench seating.

No, Durham Serviced Apartments is not pet-friendly.

FAQs — Durham Serviced Apartments

Frequently Asked Questions

Hotel

Our reception hours are 8:00am to 8:00pm seven days per week. Should you be arriving outside of our reception hours, please contact us ahead of time to organise after hours check in.
Check-in is 2:00pm and check-out is 10:00am.
Guests must be 18 years or older to check in.
Guests under the age of 18 can only check in with a parent or legal guardian.
Yes. We have safe luggage storage facilities where we can hold your luggage during office hours.
Yes! We may be able to organise early check-in or late check-out for an extra fee pending availability.
Yes! Please email durham@legacyhotels.com.au for corporate rates.

Yes. Please contact us at durham@legacyhotels.com.au and we can add an additional person for a fixed fee.
Yes! We’d love to host your group trip. Please contact us at sales@legacyhotels.com.au
Baby cots can be supplied in all room types, on request, and subject to availability.
Sofa beds can be arranged in our Deluxe Studio apartments on request for an additional $40 per night.
Durham Serviced Apartments are not pet-friendly.
Nepalese, Hindi, Chinese (Mandarin), German

Facilities

We don’t have a dedicated business hub, however, all rooms are equipped with free and unlimited high-speed WiFi and desks. Printing, faxing and scanning are also available from reception. You can email your printing needs to durham@legacyhotels.com.au
Parking is available for $25 per night, reservations are required due to limited space.

The hotel does not have a swimming pool, however, we are within walking distance from the Glenelg Beach.
Yes! Ask reception to organise dry cleaning for you. We only work with trustworthy companies in Adelaide.
While we do not offer breakfast on-site, there are numerous fantastic cafes and eateries along Jetty Road, just a short walk from the hotel. You'll find a variety of options to suit all tastes, from cozy coffee shops and bakeries to cafes offering a full breakfast menu.
Feel free to ask our staff for recommendations — we're happy to help you discover some local favourites!

Rooms

Yes! Unlimited high-speed WiFi is offered for guests free of charge.
Yes! All rooms come complete with Smart TVs.
Yes! Enjoy complimentary coffee pods during your stay.
Your room will be serviced every three days to ensure a comfortable and refreshing stay. If you need any additional assistance during your visit, please don't hesitate to let us know.

Yes! We offer comfortable accommodation for everyone. Learn more about the accessibility measures we have implemented here.
All rooms are equipped with COVID-safe reverse-cycles air conditioners.
To ensure a safe, comfortable, and healthy environment for all our guests, we have a strict no-smoking policy throughout our hotel premises, including all guest rooms, common areas, and outdoor spaces. Smoking is prohibited to protect our guests from the harmful effects of secondhand smoke and to maintain the highest standards of cleanliness and safety.
Guests found violating this policy may incur a cleaning fee to cover the cost of restoring the room to a smoke-free condition.
Not at all. Amenities are all included. Please ask reception for more if you run out.

Accessibility

At Durham Serviced Apartments, we provide accessible rooms with lift access to all levels, ensuring a comfortable and convenient stay for all guests. Our accessible rooms are thoughtfully designed to make your experience seamless, while our lifts give you easy access to every floor of the building.
Accessible accommodation means providing stays that are designed to meet the needs of all guests, including those with mobility challenges, disabilities, or specific accessibility requirements.
Yes, our serviced accommodation is designed with accessibility in mind and offers plenty of space for wheelchair users. Each apartment features step-free entry, wide doorways, and lift access to all levels, making it easy to move around with comfort and independence.
Guests will also find clear, wide corridors and open public spaces, ensuring smooth access throughout the property.

Our accessible bathrooms are designed with comfort and safety in mind. Each accessible room includes:
- Roll-in showers with handheld shower heads for ease of use
- Grab rails in the shower and around the toilet for added stability and support
- Bench seating in the shower to provide comfort and convenience
These features ensure our accessible accommodation meets the needs of all guests, offering both independence and peace of mind during your stay.
Yes, we provide prioritised parking bays close to the main entrance, which must be booked at the time of reservation (fees apply). Guests can also enjoy level or ramped access from the car park to reception, making arrival safe, easy, and convenient.

Booking

Yes! When you book directly with us, you have up until 24 hours before your arrival date to cancel or change the booking. Third-party website bookings are subject to different rules.
Yes! Please get in touch with us.
Yes! We guarantee better rates and more flexibility than third-party websites.
You may expect to receive your bond back in your bank account within 10 business days. If you encounter any issues, please reach out to our reception team at 08 8224 8888.

Yes. All bookings require a credit card in the registered guest’s name, as well as a valid, government-issued photo ID.
All guests aged 18 and above may be required to show valid identification.
We accept all major credit cards (Visa, MasterCard, American Express), debit cards. We do not accept cash payments as cash is not held on premises.
Yes. A security bond of $100 will be required on a credit card. The credit card must be in the registered guest’s name, alongside a valid government-issued Photo ID.

Meetings & Events

The Durham Room is a 70sqm function space at Durham Serviced Apartments on Jetty Road, Glenelg, suited to meetings, celebrations, and private events. It's positioned alongside the property's apartment-style accommodation, so hosting and staying can happen in one location.
Yes. The space accommodates executive meetings, corporate workshops, and team offsites, with the added benefit of on-site accommodation for interstate guests.
Its Glenelg beachfront location. The Durham Room sits moments from the beach and Jetty Road's cafes and restaurants, giving groups the option of a walk along the shoreline or fresh sea air between sessions, something a CBD venue can't offer.
Yes. Durham Serviced Apartments offers apartment-style accommodation on the same site as the function space, making it convenient for multi-day events or out-of-town attendees.

Enquiries can be made via sales@legacyhotels.com.au or through the Meetings & Events page to check availability and discuss tailoring the space to your event.
The room can be set up boardroom, U-shape, classroom, or theatre style, with each layout suited to a different type of event. Boardroom and U-shape work well for discussion-based meetings, classroom suits training sessions, and theatre style fits larger presentations or briefings.
Yes. The space accommodates executive meetings, corporate workshops, and team offsites, with the added benefit of on-site accommodation for interstate guests or multi-day retreats.
Yes, the space is flexible enough for milestone celebrations, private dinners, and social occasions in addition to business use.