Accessibility

Learn about our accessible rooms and facilities, designed to ensure every guest enjoys a comfortable stay.

Accessibility at Durham Serviced Apartments

We’re committed to providing a welcoming and comfortable stay for all guests. We’ve designed our facilities to be as inclusive and accessible as possible, ensuring guests with mobility needs or other requirements can enjoy a seamless experience from arrival to departure.

Accessible Apartments

Step-free entry to apartments.
Wide doorways for wheelchair access.
Roll-in showers with handheld shower heads.
Grab rails in the shower and around the toilet, bathrooms for additional support.
Bench seating in the shower.

Property Access

Step-free access throughout the building.
Lift access to all apartment levels.
Clear, wide corridors and open public spaces.
TGSI (Tactile Ground Surface Indicators)
Tactile labelling of lift buttons.

Parking

Prioritised parking bays close to the main entrance - booking required at the time of reservation (fees apply).
Level or ramped access from car park to reception.

Assistance and Support

Our team is trained to assist guests with special requirements.
Pre-arrival assistance is available to plan your stay and ensure your apartment is set up to your needs.
We can arrange additional equipment (e.g., shower chairs) with prior notice.